Shipping policy

At Karuponno Craft, every piece of art is handled with absolute care. Since we offer custom craftsmanship and personalized global or local shipping, our policy is designed to ensure total transparency.

1. Order Processing & Crafting Timeline

Because excellence cannot be rushed, our production timeline varies based on the type of creation:

  • Ready-Made Items: Typically prepared for dispatch within 3 days to 1 month depending on the specific item availability and final quality checks.

  • Customized & Bespoke Masterpieces: As our custom wood, resin casting, and multi-stage high-gloss finishes require meticulous care and curing, the exact production timeline will be specified in your personal memo.

2. Shipping Cost, Taxes & Custom Duties

To ensure you are never overcharged or confused by rigid automated rates:

  • Personalized Calculation: Once you submit your order, our team calculates the exact shipping cost, handling fees, and applicable taxes/VAT based on your specific delivery address.

  • Detailed Memo: Instead of fixed rates at checkout, we will send you a complete, itemized cost breakdown directly via WhatsApp first, or via email if needed, before any payment is requested.

3. Delivery Timeframe & Tracking

  • Destination-Based Timeline: Because transit times and courier distances vary, we do not fix a rigid delivery window on the website. The precise estimated delivery timeframe will be clearly outlined in your personal memo based on your location.

  • Dispatch Notification: Once your payment is confirmed through the secure payment link provided in the memo, your order will be dispatched, and we will share the tracking details with you.

4. Safe Transit & Secure Packaging

Your handcrafted treasures deserve the highest level of protection:

  • Every product undergoes heavy-duty, multi-layer packaging utilizing protective bubble wraps, edge guards, shock-absorbing corrugated sheets, and explicit "Fragile / Handle With Care" markers to guarantee zero transit damage.